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Q:
My alarm will not beep when I open the door.
A: Press the chime key for 2 to 3 seconds.
Q:
How do I change my code?
A: Enter your old code followed by 802; then enter the new
code twice (Vista 20).
A: Enter your old code followed by 82; then enter the new
code twice (Vista 10).
A: Enter your old code press the [code] key, press 02, and
then enter the new code twice (Lynx).
Q:
My alarm will not turn off.
A: Enter your code and hit 'off'. If this does not work, the
alarm can be disabled by unplugging the transformer from the
wall socket and unplugging the battery in the alarm box.
Q:
My alarm reads "Not ready."
A: Press the * key. The number that is displayed is the zone
that is not ready. Check that zone to ensure the door or window
is closed, and the contact is still in place.
Q:
I would like to cancel my alarm contract.
A: If the request for cancellation falls within seven days
of the installation, then you may send us the letter of Cancellation
form that the salesperson provided and fax it to Noble Reign
Solutions (1-866-260-5846). If the seven-day period has expired,
the customer must speak with a supervisor.
Q:
How do I obtain an alarm permit?
A: Call your local police department and request to apply
for an alarm permit. You should have received monitoring Certificate
from your salesperson.
Q:
How do I get a discount on my Home Owner's Insurance?
A: You can present them with the monitoring Certificate. If
you did not receive one from your sales person, Noble Reign
Solutions will mail or fax you one upon request.
Q:
My pet keeps setting off my alarm, what do I do?
A: You can arm your system in the "stay" mode, which
disables your motion detectors, or we can schedule a technician
to install a pet immune motion detector.
Q:
My alarm went off, no one called me, and the police did not
come to my home.
A: Call the Noble Reign Solutions monitoring Department. They
will check to see if your account is on-line. If it is, Noble
Reign Solutions will send out a technician to investigate
the problem.
Q:
What happens when my alarm is set off?
A: Your system is directly connected to Noble Reign Solutions
monitoring center. When we receive the signal that there is
an emergency, we try to contact the location sending the signal
as well as the first person designated on the contact list.
If we confirm that there is an emergency, we contact the appropriate
authorities (police, fire, or medical). After we dispatch
the proper authorities, we will continue to try and reach
someone on your contact list.
Q:
What can I do about false alarms?
A: You should make sure that any individual who accesses the
alarm system knows how to use it properly and how to avoid
causing false alarms. Sometimes false alarms are caused by
severe weather, faulty building construction, or other forces
that you cannot control. Contact us at 877-295-9669.
Q:
If I call to schedule a service appointment, how soon can
I expect a technician?
A: One of our in-house technicians will call you within 24
hours to see if the problem can be resolved over the telephone.
If the issue is not resolved, then your service request will
be answered by a local technician, who will call within 24
hours to schedule an appointment for service with you. All
appointments for repairs are scheduled and performed as soon
as reasonably possible.
Q:
How do I update my account information?
A: You can update your account information by contacting the
Noble Reign Solutions Customer Service Department using the
most convenient method for you.
Telephone: 1-877-294-9669 Fax: 1 866 260 5846
Q:
What months am I paying for? What is my billing cycle?
A: You begin to pay for the service when your alarm is installed.
For example, if your alarm is installed on July 22, 2004,
and you elected monthly billing, your monthly coverage will
be from July 22 to August 22, 2003. You receive your July/August/
invoice in July.
Q:
My monitoring account was acquired by Noble Reign Solutions
from another company. What happens now?
A: As a New Noble Reign Solutions customer, you will receive
a Welcome Letter that explains the transaction between your
old monitoring company and Noble Reign Solutions. If you would
like new window decals and a yard sign, then please contact
our customer service department at 1-877-294-9669. If you
are currently having your monthly payment deducted from your
bank account or credit card and want to continue this service,
or want to initiate this service, call our billing department
at 1-877-294-9669. If you received a statement from us before
a Welcome Letter, please call Customer Service at 1-877-294-9669,
and we will be happy to answer all of your questions.
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